Privacy Policy

---

Resilient Business Privacy Policy

This privacy policy applies to the website, products and services of Resilient Business, operated by cejls limited. We take your privacy seriously and will only use your personal information to provide the services and products you have requested from us.

Collection of Information

We may collect and process the following data: 

- Personal information such as name, email address, phone number and address when you place an order, subscribe to a newsletter, request information or otherwise provide us with your personal details.

- Usage data including information about how you use our website, products and services. 

- Technical data such as your IP address, browser type and operating system.

- Marketing data including your preferences for receiving marketing from us or third parties.

Use of Information

We require the information outlined above to understand your needs and provide you with better service. Specifically, we may use data:

- To provide and operate the services you request 

- To further develop and improve our products and services

- For market research purposes - to grow our business and analyze how customers interact with our website and services

- To customize your experience - to display content based on your usage and preferences

- To provide targeted advertising (with your consent where necessary).

Data Sharing and Disclosure

We do not share or disclose your personal data without your consent, other than for the purposes specified in this privacy policy or where there is a legal requirement. This may include sharing with third party service providers who assist us in operating the website or our business. Where we utilize third party processors, we have service agreements and assurances in place regarding the security and privacy of your data.

Cookies

Cookies help us learn about how you interact with our content and enable us to customize and improve your user experience. You can choose whether or not to accept cookies via your browser settings but please note this may impact your use of our website. We use cookies to improve your browsing experience and provide you with relevant content tailored to your interests. We do not use cookies to store or access personal data or share cookie data with third parties.

Data Security and Retention

We employ a number of safeguards to protect the security and privacy of your personal information. We apply pseudonymisation and encryption techniques to protect your data, as well as access controls to limit which of our staff have access. We conduct regular security reviews and testing to ensure measures remain up-to-date and secure. We only retain personal data for as long as reasonable to fulfil the purposes for which it was collected or where we have legitimate business needs to do so.

Your Rights

You have a number of rights with regard to your personal data:

- The right to access information we hold about you, rectification if inaccurate

- To have your information deleted (where we do not have a legitimate reason to retain it)  

- The right to restrict processing or object to our use of your data

- The right to data portability

Contact us via the details below to exercise any of these rights or if you have any questions about our privacy practices. If you have a complaint, you can contact the Information Commissioner’s Office (UK) or refer to our complaints handling procedure on our website.

Contact Details

If you have any queries regarding our privacy practices or use of your data, please contact us at: 

Resilient Business

45 Ashbourne Grove

Whitefield

Manchester

M45 7NL

Email: dataprotection@resilientbusiness.com 

Phone: 07920 237663

Changes to this Policy 

We may modify or update this privacy policy from time to time. We recommend you check back periodically to review any updates. Last updated 5 January 2024.